TERMS AND POLICY

PRIVACY

This page outlines the privacy policy, which covers the use and protection of information submitted by customers. If you conduct a transaction or send an email containing personal information, this data may be shared with third parties to facilitate the provision of more efficient and effective services.

PERSONAL DATA

Customers will be required to provide personal information—such as their name, residential address, and email address—to utilize the services offered on this website. These services include, for example, the delivery of email notifications, website feedback, and the processing of shipments. Any personal information submitted to this website will not be disclosed, except as permitted by law.

COLLECTED INFORMATION

No personal information is stored while you browse this website, unless you choose to submit such information—for instance, through publication requests, email correspondence, or by subscribing to email services provided on the site. This website only shares your information with third parties if your inquiry relates to them, or if otherwise required. This website does not collect information or create individual profiles for commercial marketing purposes.

POLICY AMENDMENTS

Should any amendments be made to this policy, they will be updated on this page. Please check the Privacy and Security Policy section regularly to stay informed about what information is stored, as well as how and when it is used.

TERMS AND CONDITIONS

The following are the terms and conditions that govern the use of this website portal, outlining your rights and obligations when accessing or using the information and services provided herein. By accessing this portal, you acknowledge and agree that these terms and conditions are binding upon you and constitute an agreement between you (the user/client) and us, Al Furqan Management and Services, regarding such access and/or use.

All materials contained on this website are the copyright of Al Furqan Management and Services, unless otherwise stated. With the exception of content explicitly intended for download for your internal use, all other content is subject to the limitations prescribed under the Copyright Act of Malaysia. If you believe in good faith that any material on this website infringes upon your copyright, you may send us a notice requesting the removal of such material.

USERS OF THIS WEBSITE

Certain features or services offered through this website may require you to open an account (including the creation of a user ID and password). You are solely responsible for maintaining the confidentiality of your account information—including your password—and for any and all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or password, or any other breach of security. You may be held liable for losses incurred by us or any other user of this website resulting from the use of your account and password by another person. You may not use another person’s account or password without the express authorization and consent of the account/password holder. We shall not be held liable for any loss or damage arising from your failure to comply with these obligations. VIOLATION OF THESE TERMS OF USE

Al Furqan Management and Services reserves the right to monitor any transmissions or communications made by you and may disclose such information if reasonably necessary to comply with legal processes, enforce these Terms of Use, or protect the rights, property, and safety of Al Furqan Management and Services and its related parties. A violation of these Terms of Use may result in the termination of your access to this website, and Al Furqan Management and Services may pursue any remedies available under the law or in equity.

CANCELLATION AND REFUND POLICY

NON-REFUNDABLE TICKET POLICY

All ticket purchases are final, non-cancellable, and non-refundable once payment is completed. No refunds will be issued for changes in travel plans, incorrect bookings, missed departures, or no-shows.

In the event of cancellation by the operator, alternative arrangements or refunds may be provided in accordance with the operator's terms and applicable laws.

By proceeding with payment, you acknowledge and agree to our Cancellation and Refund Policy.